Shipping Policy

Processing Time

Please allow 2–5 business days for us to carefully prepare and pack your order before shipment. During busy periods or limited drops, processing may take a little longer.

Shipping Time

Estimated delivery time is 6–14 business days depending on your location and local carrier services.

Please note that shipping times are estimates and may occasionally be affected by customs, holidays, weather, or carrier delays.

Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package along the way.

Handmade Disclaimer

Each candle is handmade in small batches, meaning slight differences in color, texture, tiny air bubbles, or small details may naturally occur — making every piece unique.

Lost or Damaged Orders

If your order arrives damaged or something seems wrong, please contact us at hello@mycremecandle.com and we’ll do our best to make it right.